Returns Policy
Last updated: 28 February 2026
Our Commitment to You
At The Prospectors Club, we stand behind the quality and authenticity of every piece of gold we send. We want you to be completely satisfied with your subscription. That's why we offer a comprehensive returns and buyback policy designed to give you peace of mind.
30-Day Satisfaction Guarantee
If you are not completely satisfied with your gold parcel for any reason, you may return it within 30 days of delivery for a full refund.
Eligibility Requirements
- Return must be initiated within 30 days of receiving your parcel
- The gold must be returned in its original condition
- All original packaging and certificates of authenticity must be included
- The gold must not have been damaged, altered, or modified in any way
How to Return
- Contact our support team via email to initiate your return
- We will provide you with return shipping instructions and authorization
- Securely package the gold with all original materials
- Ship the parcel using a tracked and insured shipping method
- Once we receive and verify the return, your refund will be processed within 5-7 business days
Refund Details
- Full refund of the subscription price for that month
- Shipping costs are non-refundable
- Customer is responsible for return shipping costs
- We recommend using tracked and insured shipping for your protection
- Refunds will be issued to the original payment method
Gold Buyback Program
After the 30-day satisfaction guarantee period, we offer a gold buyback program. We understand that circumstances change, and we're happy to purchase back the gold you've received from us.
How Our Buyback Program Works
- Available for any gold received from The Prospectors Club after the 30-day return period has expired
- Gold is purchased back at our current buyback rate
- Buyback rates are based on current market conditions and are reviewed regularly
- Gold must be in its original condition with certificate of authenticity
- Contact our team for current buyback rates and process details
Buyback Process
- Contact our support team to request current buyback rates
- We will assess your gold and provide a buyback quote
- Once you accept the quote, we will provide shipping instructions
- Ship your gold using secure, tracked, and insured shipping
- Upon receipt and verification, payment will be processed within 5-7 business days
Please Note: Buyback rates differ from retail pricing and reflect current market conditions, processing costs, and other factors. For the most current buyback rates, please contact our support team directly.
Damaged or Incorrect Items
While rare, if you receive a damaged or incorrect item, please contact us immediately.
What to Do
- Contact our support team within 7 days of delivery
- Provide photos of the damaged or incorrect item
- Include your order number and details of the issue
- We will arrange for a replacement or full refund at no cost to you
- Return shipping will be covered by us for damaged or incorrect items
Lost or Stolen Parcels
All parcels are shipped with tracking. If your parcel is lost or stolen during transit:
- Contact us immediately if your tracking shows delivery but you haven't received it
- We will work with Australia Post to investigate
- Once confirmed as lost or stolen, we will send a replacement parcel
- We are not responsible for parcels delivered to incorrect addresses due to customer error
Non-Returnable Items
The following items cannot be returned or bought back:
- Gold that has been damaged, altered, or modified
- Gold without the original certificate of authenticity
- Gold that cannot be verified as purchased from The Prospectors Club
- Items purchased from third parties or other sources
Shipping Costs
30-Day Returns: Customer is responsible for return shipping costs. We recommend using tracked and insured shipping to protect your valuable items during transit.
Damaged/Incorrect Items: We will cover all return shipping costs for items that arrive damaged or incorrect.
Buyback Program: Seller is responsible for secure shipping costs to return gold for buyback.
Processing Time
Once we receive your returned item:
- We will inspect and verify the gold within 2-3 business days
- Refunds or buyback payments are processed within 5-7 business days after verification
- Payment will be issued to your original payment method or as otherwise agreed
- You will receive email confirmation once the refund or payment has been processed
Contact Us for Returns
To initiate a return or inquire about our buyback program, please contact our support team:
Email: hello@theprospectorclub.com
Please include your order number, subscription details, and reason for return in your email. Our team will respond within 1-2 business days with further instructions.
Questions?
If you have any questions about our returns policy or buyback program, please don't hesitate to reach out to our friendly support team. We're here to help ensure you have the best experience with The Prospectors Club.