Privacy Policy

Introduction

The Prospectors Club ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or subscribe to our gold subscription service.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

How We Use Your Information

We use the information we collect to:

• Process your subscription orders and deliver your monthly gold parcels
• Manage your account and provide customer support
• Send you order confirmations, shipping notifications, and other transactional information
• Communicate with you about products, services, promotions, and special offers
• Improve our website, products, and services
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

Payment Processing

We use secure third-party payment processors to handle all payment transactions. We do not store your complete credit card information on our servers. Your payment information is encrypted and processed in accordance with Payment Card Industry Data Security Standards (PCI DSS).

Sharing Your Information

We may share your information with:

• Service Providers: Third-party vendors who help us operate our business, such as payment processors, shipping companies (Australia Post), and email service providers
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to the processing of your personal information
• Data Portability: Request a copy of your information in a portable format
• Withdrawal of Consent: Withdraw your consent to processing where we rely on consent

To exercise these rights, please contact us using the information provided below.

Australian Privacy Principles

As an Australian business, we comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). We are committed to handling your personal information in accordance with these principles.

International Data Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure that appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable laws.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Marketing Communications

You may opt out of receiving promotional emails from us by clicking the unsubscribe link in any marketing email or by contacting us directly. Please note that even if you opt out of marketing communications, we will still send you transactional emails related to your subscription and orders.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.