Frequently Asked Questions

We create labels and tracking numbers between the 2nd–10th and notify customers, then pack parcels between the 11th–14th. The courier collects orders between the 14th–20th. A tracking number created early in the month does not mean the parcel has been collected. For monthly plans, subscriptions started before the 10th are scheduled for that month's parcel; later sign-ups may start the following month.

We notify you when your tracking number is created between the 2nd–10th. It may show only “label created” until the courier collects your parcel between the 14th–20th. You can check tracking in your member account. From courier pickup, delivery usually takes 5–7 business days in Australia and 7–14 business days internationally. These are estimates and carrier delays can happen.

Sign in to your member account and open your subscription to pause or cancel. There is no cancellation fee or lock-in contract. For monthly plans, cancel before the 2nd to avoid that month's renewal charge. If you need help pausing, contact our team.

Check your subscription in your member account for a plan-change option. If none appears, contact us with your current plan and the one you want; we'll help you make the change.

Use the My account link. An account is created when you subscribe, and login details are emailed to you. You can use the password recovery option on the sign-in page if needed.

The gold in the parcels is priced at spot price plus 18%, including GST for Australian customers. We source natural gold from our family mine, our prospecting trips and local Australian prospectors.

The weight changes with the gold price. For monthly plans, we determine the weight using the gold price on the renewal date, the 2nd of the month. You'll receive an email with the parcel weight, and a certificate of authenticity is included in the box.